Negotiation Tactics Playbook

Gather information about competitive rates for the services currently being used. Check your bills for usage patterns and identify any services you may not need.

Assess your current bills and determine if you’re paying for unnecessary extras or if there are new customer promotions you could be eligible for.

Choose a good time to negotiate, such as near the end of a billing cycle or when you're aware of new promotions or competitive offers.

Initiate a conversation with your service provider, using a direct but polite tone, to discuss your bills and suggest adjustments.

Reference your research on competitive rates and promotions to leverage a better deal and articulate the value you have as a long-term customer.

If the provider is reluctant to lower your bills, assertively mention you are considering alternatives, which could lead to the service provider offering better terms to retain you as a customer.

Carefully review any new offers or adjustments made to ensure they meet your satisfaction and that you understand any changes in service or terms.

Once an agreement is made, ask for a confirmation in writing to document the terms of your new agreement.

Negotiations may require multiple contact attempts. Be prepared to reach out more than once to achieve the desired outcome.

Always remain courteous during your communications, as representatives are more likely to help when treated with respect.