Playbook Example

Airbnb Check-Out Instructions

Similar to the check-in instructions, this documentation benefited from the Sanity Check, as seen under the "History" tab. There were some areas that needed some clarification or some additions -- like there was originally no mention of locking windows or what to do with the bed linens or even how to leave the thermostat. But with that extra review, those gaps were easily resolved!

Input:

This example playbook was created from this verbal description of the process:

Output:

The resulting playbook for this example is below.

You can explore the various features by clicking on the "edit", "feedback", and "history" buttons.

John Doe 2024-02-21

Airbnb Checkout Instructions

This document outlines the steps guests should follow when checking out of our Airbnb to ensure a smooth and responsible departure. It includes turning off appliances, disposing of trash, checking for personal items, and preparing the property for cleaning.

Step 1: Checkout Time

Ensure to checkout by 11 a.m. to allow cleaning services to prepare the space for the next guests. If you need to make an adjustment to this, please contact us and we will figure something out!

Is there a protocol to follow if a guest requires a late checkout for unexpected reasons, such as a delayed flight?

— PlaybookWriter

Step 2: Turn Off

Turn off all lights and appliances before leaving to conserve energy and prevent potential hazards. Also set the thermostat to 65 degrees in the winter and 70 in the summer.

Are there any specific appliances or equipment that require additional steps to turn off properly, such as a gas fireplace or thermostat settings?

— PlaybookWriter

Step 3: Trash Disposal

Collect all trash and dispose of it in the bins located around back, just outside the back door.

Are there specific recycling procedures for separating trash and recyclables?

— PlaybookWriter

Step 4: Personal Items

Do a thorough search for any personal valuables to make sure you don't leave anything behind.

Are there particular places within the property where personal items are commonly overlooked, such as under beds or in drawers?

— PlaybookWriter

Step 5: Key Return

Place the keys back into the lockbox where you initially retrieved them from upon arrival, and securely lock the box. If there are issues with the lockbox, please call us.

What should a guest do if there is a problem with the lockbox, such as an inability to open or close it?

— PlaybookWriter

Step 6: Dishwasher

Place any dirty dishes into the dishwasher. There's no need to run it; the cleaning service will take care of this step.

Should guests load and add detergent to the dishwasher or just load the dishes without any cleaning agent?

— PlaybookWriter

Step 7: Towel Collection

Leave any used towels on the bathroom floor to indicate that they have been used and need cleaning. You can leave linens on the beds. (And no need to make your bed! We'll be washing all of the sheets anyway!)

Are there any specific instructions for linens or bedding, or are guests only responsible for used towels?

— PlaybookWriter

Step 8: Lockup

Ensure you lock the property as you depart to maintain security. This includes locking any windows that you opened during your stay.

Should guests also ensure all windows are closed and secure before leaving?

— PlaybookWriter

General Notes

Lockbox Details

Make sure the keys click firmly into place within the lockbox and scramble the combination for security.

Revisit Reminder

Remember that you are always welcome back and the hosts appreciate your visit and adherence to the checkout process.

Playbook Example

The above example lets you see the editing, change tracking, and sanity checking functionality, while a regular shared playbook would be restricted to read-only. To get rid of this example's commentary, you can also just view this playbook.

This is just one example of the many types of documentation that can be written by PlaybookWriter. Here are a few other relevant (or maybe not relevant) examples:

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