Self-Service Kiosk Setup
This playbook outlines the steps to configure and deploy self-service kiosks with the aim of streamlining check-in processes at events. It includes hardware setup, software configuration, and on-site testing to ensure an efficient user experience.
Step 1: Planning
Identify the objectives, determine the number of kiosks needed based on expected foot traffic, and choose optimal locations for kiosk placement.
Step 2: Procurement
Acquire the necessary hardware, such as kiosk stands, computers or tablets, printers, and any additional peripherals like barcode scanners or card readers.
Step 3: Software
Select and purchase check-in software that is compatible with the hardware. Ensure that it has the necessary features for event check-in.
Step 4: Branding
Customize the kiosk interface with event branding, such as logos, color schemes, and any relevant event information or instructions.
Step 5: Assembly
Assemble the hardware components of the kiosks and set them up in the chosen locations.
Step 6: Configuration
Install the check-in software on the kiosk devices and configure settings according to the needs of the event.
Step 7: Testing
Conduct thorough testing to ensure that the check-in process is functioning correctly. Test the complete flow including printing badges, if applicable.
Step 8: Staff Training
Train staff members on how to assist attendees with the kiosk and troubleshoot common issues.
Step 9: Deployment
Finalize the kiosk setup and ensure they are ready for use before the event starts.
Step 10: Monitoring
Monitor the kiosks during the event to address any technical difficulties and gather feedback for future improvements.
General Notes
Accessibility
Ensure that kiosks are accessible for all attendees, including those with disabilities.
Connectivity
Verify that each kiosk has a stable internet connection, as this is often crucial for the check-in software to function correctly.