Seeking Credit Counseling

This playbook describes the appropriate moments to consider seeking credit counseling and provides a step-by-step guide on how to find and choose a reputable credit counseling service.

Step 1: Recognize Need

Identify the signs indicating the need for credit counseling, such as struggling to make minimum payments, experiencing constant calls from creditors, having a high debt-to-income ratio, or feeling overwhelmed by financial obligations.

Step 2: Research Options

Start by researching credit counseling agencies. Look for non-profit organizations, check their accreditation and certification with the National Foundation for Credit Counseling (NFCC) or the Financial Counseling Association of America (FCAA), and verify their standing with the Better Business Bureau (BBB).

Step 3: Contact Agency

Reach out to the selected agency. You can do this by phone or through their online platforms. Many agencies offer free initial consultations, so enquire about this option.

Step 4: Prepare Documents

Gather all necessary financial documentation before your appointment, including recent bank statements, credit card statements, loan documents, pay stubs, and any other relevant financial information.

Step 5: Attend Session

Participate in the counseling session. Be open and honest about your financial situation, ask questions, and make sure you understand the action plan provided by the counselor.

Step 6: Evaluate Plan

Review the action plan and recommendations given by the credit counselor. Ensure that you are comfortable with the steps and understand any potential impact on your credit score and financial situation.

Step 7: Follow Through

Implement the action plan as advised. This may involve restructuring debt, setting up a budget, and possibly enrolling in a debt management program.

Step 8: Monitor Progress

Continuously monitor your financial progress. Keep in regular contact with your credit counselor and adjust the plan as necessary based on your financial changes or any challenges you encounter.

General Notes

Avoid Scams

Watch out for agencies that charge high fees, guarantee quick fixes, or make promises that seem too good to be true. Stick with accredited and certified organizations.